Symboloud Privacy Policy

Last updated: 24 August 2026

1. Who we are

Symboloud is provided by Dad In A Shed Limited. In this policy, “we”, “us” and “our” refer to Dad In A Shed Limited.

Contact email: [email protected]

Postal address: 19 Roche Way, Wellingborough, NN8 5YD, United Kingdom

2. What this policy covers

This policy explains how privacy is handled when you use:

  1. the Symboloud Android app;
  2. the symboloud.com website;
  3. the community content submission form; or
  4. our support services.

The app and website work differently. The app stores communication content locally on the user’s device. The website may receive information when someone contacts us or chooses to submit a file.

3. The Symboloud Android app
No account required

Symboloud does not require an account, sign-in or user profile.

Content is stored on the device

Communication grids, vocabulary, photographs and other user-created content are stored locally on the Android device. We do not receive or access this content through the app.

Device permissions

If you choose to add a photograph or take a new photograph, Symboloud may ask for access to the device’s photos or camera. This access is used only to perform the action you request. The selected content remains on the device unless you choose to export or share it.

Importing, exporting and sharing

Symboloud can import and export files with the .symboloud extension. If you choose to save or share an exported file using another app or service, that service will handle the file under its own privacy policy. We do not control a third-party service selected by the user.

App analytics and advertising

Symboloud does not use behavioural advertising, create advertising profiles or collect app analytics for Dad In A Shed Limited. The current app data-safety declaration on Google Play states that the app collects no data and shares no data with third parties.

4. Information collected through the website
Information you provide

We receive information when you contact us or submit community content. Depending on the form or message, this may include:

  • your name and email address;
  • the title, theme and description of submitted content;
  • the .symboloud file you upload; and
  • any other information you choose to include in a message.
Technical and security information

Our web-hosting and security providers may create routine server logs. These may include an IP address, browser or device type, date and time, requested page and information about errors or suspected misuse. We use this information only to operate, protect and troubleshoot the website.

Website analytics

We do not use non-essential website analytics, advertising trackers or behavioural profiling on symboloud.com.

5. Community content submissions

Submitting content is optional. Files are reviewed before publication. We may reject, edit the public description of or remove a submission if it is unsuitable, unsafe, unlawful, inaccurate or outside the purpose of the library.

We do not normally publish a contributor’s name or email address. If we want to credit a contributor by name, we will ask first.

Please do not include names, faces, addresses, health information or other identifiable or sensitive information in a file intended for public sharing unless you have a lawful reason and clear authority to share it. Website submissions should be made by an adult.

By submitting a file for community sharing, you give us permission to review it and, if approved, make the submitted file and its public description available for other people to download.

You may ask us to remove a published submission by emailing [email protected]. We will remove the copy under our control where we can identify it. We cannot recall copies that other people have already downloaded or received.

6. Why we use information

We use personal information only where needed to:

  • respond to questions and provide support;
  • review, moderate and manage community submissions;
  • operate, secure and troubleshoot the website;
  • keep appropriate records of correspondence and permissions; and
  • meet legal or regulatory obligations.

Our usual lawful basis is legitimate interests: operating a safe support service and community library, responding to users and protecting our website. Where publication depends on your permission, we rely on the permission you give when submitting the content. You can withdraw that permission by contacting us, although this cannot affect copies already downloaded by other people.

7. Who receives information

We do not sell personal information. We may use trusted service providers to operate the website and respond to messages, including web-hosting, website-security and email providers. They may process information only to provide services to us and under appropriate contractual and security arrangements.

Our website uses Cloudflare for security, performance and protection against misuse. Cloudflare may process technical information such as IP addresses when providing these services.

If information is processed outside the United Kingdom, we require an appropriate legal safeguard, such as an adequacy arrangement or approved contractual protections, where required.

We may also disclose information where required by law or where reasonably necessary to protect someone’s rights, safety or security.

8. How long we keep information
  1. Rejected or unpublished uploaded files are deleted within 90 days after moderation.
  2. Support and submission correspondence, including contributor contact details, is kept for no longer than 24 months after the most recent contact unless a longer period is required for a legal reason.
  3. An approved public .symboloud file and its public description may remain available while the Downloads library operates, unless it is removed following a request, moderation decision or maintenance review.
  4. Routine website security and server logs are normally kept for no longer than 90 days where the retention period is under our control, unless an incident requires longer investigation.
9. Cookies

The public Symboloud website does not use non-essential analytics or advertising cookies. The website or its security providers may use strictly necessary cookies or similar technology to deliver pages, protect forms, prevent misuse or maintain essential settings. These technologies are used only where needed for the service to work securely.

You can control cookies through your browser settings, although blocking essential cookies may prevent parts of the website from working correctly.

10. Children and vulnerable users

Symboloud may be used by children and vulnerable people, but the app does not require them to create an account or send personal information to us. A parent, carer, teacher or professional should supervise the use of device permissions, exporting and sharing where appropriate.

The website submission form is intended for adults. If you believe that personal information about a child or vulnerable person has been submitted to us without appropriate authority, contact us and we will investigate and remove information under our control where appropriate.

11. Security

We use reasonable technical and organisational measures to protect information under our control. These include encrypted website connections, restricted administrative access, moderation of public submissions and security services designed to detect misuse.

No internet service can be guaranteed completely secure. If a personal-data incident occurs, we will assess it, take appropriate action and notify affected people or the Information Commissioner’s Office where the law requires this.

12. Your rights

Depending on the circumstances, UK data-protection law may give you rights to ask for access to, correction of or deletion of your personal information; to restrict or object to its use; or to withdraw consent where consent is the basis for processing.

To make a request, email [email protected]. We may need enough information to confirm your identity and locate the relevant record.

You can also complain to the UK Information Commissioner’s Office. Information is available at ico.org.uk.

13. Changes to this policy

We may update this policy when the app, website or legal requirements change. The latest version will be published on this page with an updated date.